Report a Complaint

Report a Complaint

If we fail to meet your expectations, we invite you to share your concerns regarding treatment, patient safety and quality of care. You may voice your concerns to:

  • Any employee
  • Your care provider or physician
  • The director of the clinic or hospital department
  • The Quality Manager

We encourage you to resolve complaints immediately at the time of service. If you feel that any of your concerns/complaints have not been resolved to your satisfaction, you may initiate a formal complaint (grievance) by notifying Orange City Area Health System:

Orange City Area Health System
Attn: Quality Manager
1000 Lincoln Circle SE
Orange City, IA 51041
Phone: (712) 737-5225

You will be contacted by the Quality Manager or a Patient Experience representative to acknowledge receipt of your complaint. The formal complaint (grievance) will be reviewed internally, and a Patient Experience representative will respond to you within a reasonable time frame.

Should you choose not to use our complaint process, or if you are unable to resolve a concern(s) to your satisfaction, you also have the right to contact:

Iowa Department of Inspections and Appeals
Health Facilities Division
Lucas State Office Building
321 East 12th St.
Des Moines, IA 50319-0083
Phone: (515) 281-4115

Fax: (515) 242-5022

BFCC – Quality Improvement Organization
Livanta LLC
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701
Phone: (888)-755-5580

TTY 1-888-985-9295