![](https://d666bogu31wi6.cloudfront.net/generalUploads/Locations/OC-font.png?mode=crop&pos=center-center&w=50&h=28&c=a4a2e1de&v=37c9bed578d3cdc8dd471f19e8ce9c849e94060062911960412bd100e796a59e)
Report a Complaint
Report a Complaint
If we fail to meet your expectations, we invite you to share your concerns regarding treatment, patient safety and quality of care. You may voice your concerns to:
- Any employee
- Your care provider or physician
- The director of the clinic or hospital department
- The Quality Manager
We encourage you to resolve complaints immediately at the time of service. If you feel that any of your concerns/complaints have not been resolved to your satisfaction, you may initiate a formal complaint (grievance) by notifying Orange City Area Health System:
Orange City Area Health System
Attn: Quality Manager
1000 Lincoln Circle SE
Orange City, IA 51041
Phone: (712) 737-5225
You will be contacted by the Quality Manager or a Patient Experience representative to acknowledge receipt of your complaint. The formal complaint (grievance) will be reviewed internally, and a Patient Experience representative will respond to you within a reasonable time frame.
Should you choose not to use our complaint process, or if you are unable to resolve a concern(s) to your satisfaction, you also have the right to contact:
Iowa Department of Inspections and Appeals
Health Facilities Division
Lucas State Office Building
321 East 12th St.
Des Moines, IA 50319-0083
Phone: (515) 281-4115
Fax: (515) 242-5022
BFCC – Quality Improvement Organization
Livanta LLC
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701
Phone: (888)-755-5580
TTY 1-888-985-9295